Terms of service

Returns & Refund Policy

At Misaal, we carefully inspect every order before dispatch to ensure you receive your products in excellent condition. If there is an issue with your order, we’re here to help.

1. Eligibility for Returns

We accept returns only when:

  • The product received is damaged, defective, or incorrect.
  • The issue is reported to us within 48 hours of delivery.
  • The product is unused, unworn, unwashed, and in its original condition.
  • All original packaging, tags, and accessories are intact.
  • You provide clear photographs or videos showing the issue when requested.

Products that have been worn, washed, altered, stained, damaged after delivery, or otherwise used are not eligible for return.

2. Incorrect or Damaged Items

If you receive an incorrect, defective, or damaged product, contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs of the product
  • Clear photographs of the packaging
  • A brief description of the issue

After reviewing the claim, Misaal may offer a replacement, exchange, or refund depending on the circumstances.

3. Change of Mind

We currently do not accept returns simply because you changed your mind, selected the wrong color, or no longer want the product.

Please carefully review the product details, measurements, color, and description before placing your order.

4. Unboxing Evidence

For damaged, missing, or incorrect items, Misaal may request an unboxing video as supporting evidence.

We strongly recommend recording your package while opening it. This helps us investigate delivery-related issues and resolve genuine claims more quickly.

5. Refunds

If a refund is approved, the refund will be processed after the returned product has been received and inspected.

Depending on the original payment method, refunds may take several business days to appear in your account.

For Cash on Delivery orders, Misaal may request valid bank or mobile-wallet details to process an approved refund.

6. Exchanges

Exchanges are subject to product availability.

If the requested replacement is unavailable, Misaal may offer an alternative solution, including a refund where applicable.

7. Return Shipping

If the return is due to an error on Misaal’s part, such as receiving an incorrect or defective item, Misaal will cover the applicable return shipping cost.

For issues caused by customer preference or circumstances outside Misaal’s responsibility, return shipping costs may be the customer’s responsibility where a return is approved.

8. Non-Returnable Conditions

Returns will not be accepted for products that:

  • Have been worn or washed
  • Have been altered or tailored
  • Have stains, odors, or signs of use
  • Have been damaged after delivery
  • Are missing original tags or packaging
  • Are returned without prior approval
  • Are reported after the stated return period

9. Order Cancellation

Orders may only be cancelled before they have been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

10. How to Request a Return

To request a return or report an issue, contact Misaal through our official customer support channel with your order number and relevant photographs or videos.

Please do not send any product back without receiving return instructions from Misaal first.

11. Policy Changes

Misaal reserves the right to update or modify this Returns & Refund Policy when necessary. Any changes will be posted on this page.

Contact

For return and refund enquiries, please contact Misaal through the customer support details provided on our website.

Misaal
Every thread tells a story, Every stitch leaves a Misaal.