Refund policy
Refund & Return Policy
At Misaal, we want you to be completely satisfied with your purchase. Every order is carefully checked and packed before dispatch. If there is a genuine issue with your order, we’re here to make it right.
1. Our Return Window
You may request a return or report an issue within 48 hours of receiving your order.
To be eligible, the product must be:
- Unworn and unused
- Unwashed
- Unaltered or tailored
- Free from stains, odors, or damage
- Returned with all original tags and packaging
Returns that do not meet these conditions may be rejected.
2. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photographs of the product
- Clear photographs of the packaging
- A short description of the issue
- An unboxing video, where available
Once we review your request, we will determine the appropriate resolution.
Depending on the circumstances, Misaal may provide:
- A replacement
- An exchange
- A refund
3. Change of Mind
We currently do not accept returns or refunds simply because you have changed your mind.
This includes situations where you:
- No longer want the product
- Select the wrong color
- Order the wrong size or specifications
- Decide not to keep the product after receiving it
Please carefully review the product information before placing your order.
4. Unstitched Products
Our unstitched products are sold in their original fabric form.
Once fabric has been cut, stitched, altered, tailored, washed, or otherwise modified, it is no longer eligible for return or exchange.
Please confirm your requirements before having the product altered.
5. Refunds
If your refund is approved, it will be processed after the returned product has been received and inspected.
For Cash on Delivery orders, we may request your bank account or supported mobile-wallet details to process an approved refund.
Refund processing times may vary depending on the payment provider or financial institution.
6. Exchanges
Exchanges are subject to availability.
If the requested replacement product is unavailable, Misaal may offer an alternative product or an approved refund where applicable.
7. Return Shipping
If the return is required because Misaal sent an incorrect, defective, or damaged product, Misaal will cover the applicable return shipping cost.
Where a return is approved for another eligible reason, return shipping costs may be the customer’s responsibility.
Products must not be shipped back without receiving return instructions from Misaal.
8. Non-Returnable Items and Situations
A return may be refused if the product:
- Has been worn or washed
- Has been altered, cut, or tailored
- Has stains, odors, or other signs of use
- Has been damaged after delivery
- Is missing original tags or packaging
- Is returned without prior approval
- Is reported after the 48-hour return window
9. Order Cancellation
Orders may be cancelled only before they are dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
10. How to Request a Return
To request a return or report a problem with your order, contact us through our official customer support channel within 48 hours of delivery.
Please include your order number, photographs or videos of the issue, and any other information requested by our team.
Do not return an item until Misaal has approved the return and provided the necessary instructions.
11. Fraudulent or Abusive Claims
Misaal reserves the right to refuse or investigate claims where there is reasonable evidence of misuse, fraudulent activity, repeated abusive returns, intentional damage, or other misuse of our return policy.
12. Policy Updates
Misaal reserves the right to modify this Refund & Return Policy when necessary. Any updates will be published on this page.
Contact Us
For questions regarding returns, exchanges, or refunds, please contact Misaal through the official customer support information available on our website.
Misaal
Every thread tells a story, Every stitch leaves a Misaal.