Shipping policy
Shipping Policy
At Misaal, we carefully pack every order to ensure it reaches you safely and in excellent condition.
1. Order Processing
Orders are typically processed and dispatched within 1–3 business days after confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
For Cash on Delivery orders, we may contact you to confirm your order before dispatch.
2. Delivery Time
After dispatch, orders are generally delivered within:
- Major cities: 2–5 business days
- Other areas: 3–7 business days
Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, or other circumstances beyond Misaal’s control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you place your order.
Any promotional free-shipping offers will be subject to the terms stated in the relevant promotion.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, phone number, and other required contact information.
Misaal is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
5. Tracking
Where tracking is available, customers will receive tracking information once their order has been dispatched.
Tracking updates may take some time to appear after the parcel has been handed to the courier.
6. Delayed Deliveries
Misaal works with third-party courier services to deliver orders. While we aim to meet the estimated delivery times, delays may occur due to circumstances outside our control.
If your order is delayed, please contact us and we will assist in tracking the shipment.
7. Failed Delivery
If a delivery cannot be completed because the customer is unavailable, provides incorrect information, refuses the parcel, or otherwise prevents delivery, additional delivery charges may apply to a subsequent shipment.
For Cash on Delivery orders, repeated refusal or failure to accept orders may result in restrictions on future COD orders.
8. Damaged Packages
If your parcel appears severely damaged upon delivery, please photograph or record the package before opening it and contact Misaal as soon as possible.
For damaged or incorrect products, please refer to our Returns & Refund Policy.
9. Unforeseen Circumstances
Misaal is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, strikes, courier disruptions, public holidays, or other unforeseen events.
10. Contact
For shipping questions or assistance with an existing order, please contact Misaal through the customer support details provided on our website.
Misaal
Every thread tells a story, Every stitch leaves a Misaal.